About

FAQ

• Where is the store based?

  Los Angeles, CA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most orders take anywhere from 5 to 8 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 7 and 10 days.
  If you are very hurry to get the order, you can make order as rush order, the dress will be arrive within 17 days.

• Do you accept customer order?

  Yes, we do! We provide free custom made service, if you want to make a customer order ,just contact us: [email protected].

• Order Cancellation

  Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or
  - Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of
  the product purchase price, or
  - Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping

• Can you customize the size of my dress?

  Absolutely –if our standard sizes don’t work for you, we can make you a custom-sized dress for you. Just choose the color you want and choose any size you like,after you placed your order and finished your payment, contact me with your own measurements and order id and I will arrange the customize service for you. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:
  Ask someone else to measure for you. Take measurements while wearing undergarments similar to what you’ll wear with the dress. Provide a bust measurement from the fullest part of your chest, not your bra size! Give your measurements in inches. Measure hollow to floor while wearing shoes of the same height you’ll wear with the dress.

• How can I make sure I’m ordering the right size?

  When ordering a dress for your special occasion online, you’re right to pay close attention to getting the size right! Since we’re an international company, our clothing may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
  If you’re ordering a custom-sized dress, it’s especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide.
  If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, don’t hesitate to contact us .

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.